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With a primary focus on serving governments around the world. Serco's operations in Asia Pacific span defence, healthcare, justice and community services. As part of its broader push to modernise operations in the Asia Pacific region, Serco has embraced Boomi to help streamline data flows, enhance master data management, and simplify API connectivity. The Boomi platform was the preferred choice because of its low-code friendliness, ease of use, and speed with which integrations can be built and monitored.

"We've always used Boomi for core integration, but what we uncovered at last year's Boomi World Tour Sydney completely reframed what's possible," said Kiran Narayan, Director, Products and Digital Capabilities at Serco. "We realised that powerful Boomi AI agents like Boomi Scribe and Boomi DesignGen were already sitting within our Boomi Enterprise Platform license. Within minutes, we were experimenting with them live. That moment kickstarted a brand new way of thinking and working."

Following the event, Serco rapidly mobilised its integration team to test and deploy Boomi's AI agents, which use natural language prompts to help users design and deploy integrations faster.

Boomi Scribe was implemented as the documentation base for integration, creating understandable documents to see what goes behind a particular interface, while Boomi DesignGen allowed for easy communication between teams through visuals, earning trust from stakeholders.

"Previously, it would take an integration developer around two or three hours to write up a document formatted in a way customers understand. With Boomi Scribe, it takes 10 to 15 minutes," said Kiran.

Serco recently completed two major integration projects, significantly reducing its documentation time, which includes meetings, conversations, and creating documents. Previously, this process took 40 to 60 hours. With Boomi AI Agents, Serco now sees an average completion time down to 6 to 12 hours.

The integration of these tools came shortly after Serco APAC transitioned its integration workloads from self-hosted Boomi runtime clusters to Boomi Managed Cloud Service (MCS), with plans underway to activate Boomi Event Streams for real-time data flow and alerting. Now the public services provider is focused on leveraging Boomi AI Agents through Boomi Agentstudio.

Kiran's vision as the Director of Products and Digital Capability at Serco is to enable business leaders to use Boomi for first-draft integrations, speeding up delivery and freeing technical teams to focus on complex tasks. "With Boomi, we eliminate bottlenecks without losing control," he said. "Empowering business users to model within a governed framework dramatically accelerates how quickly value can be delivered."

The platform also supports Serco's data quality goals, through the use of Boomi DataHub and Boomi API Management for consistent and simplified integrity of information.

"The success we've had so far has ignited real excitement among our senior leaders, from the CIO to the business unit heads," said Kiran.

"Serco's journey reflects the future of integration: low-code, AI-enabled, and business-empowered," said David Irecki, Chief Technology Officer for Asia Pacific and Japan at Boomi. "It's been an incredible privilege to partner with a team that moves fast, thinks strategically, and is committed to democratising innovation across the organisation."

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About Boomi

Boomi, the leader in AI-driven automation, enables organizations worldwide to connect everything, automate processes, and accelerate outcomes. The Boomi Enterprise Platform - including Boomi Agentstudio - unifies integration and automation along with data, API, and AI agent management, in a single, comprehensive solution. Trusted by over 25,000 customers and supported by a network of 800+ partners, Boomi is driving agentic transformation - helping enterprises of all sizes achieve agility, efficiency, and innovation at scale. Discover more at boomi.com.

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