Following a technical incident experienced to part of the power generator subsystem of the W5 satellite in the night of 16 to 17 June, Eutelsat has conducted a technical investigation into the satellite's performance in collaboration with its manufacturer, Thales Alenia Space.

Whereas the power performance of the satellite is now stabilised, the conclusion of this investigation is that it will not be possible to recover operational use of the four transponders that were switched off as a result of the technical incident.

Consequently, in current operational conditions the capacity of this satellite is now 20 transponders.