StarBand High-Speed Satellite Internet Back In The Fast Lane

INTERNET SPACE

Mclean VA (SPX) Dec 06, 2004
StarBand last Friday announced full recovery from the Intelsat IA-7 satellite anomaly earlier last week. All StarBand customers once again have the ability to surf the Internet at the fastest speeds available in the Residential and Small Office satellite Internet industry.

StarBand utilizes two satellites to provide high-speed Internet access to nearly 35,000 customers across the United States, Canada, the Caribbean and Central America.

Over 20,000 StarBand customers lost service last week due to a Sunday morning electrical system failure aboard Intelsat's IA-7 satellite. The satellite was recovered last Thursday afternoon allowing StarBand to restore service to its customers.

"The temporary service interruption aboard IA-7 was extremely unusual; in Intelsat's case, literally a once-in-30-years occurrence," says Glenn Katz, StarBand Chief Information Officer and Vice President of Engineering.

"Intelsat, StarBand and our expansive network of dealers worked tirelessly to minimize the impact and restore service to our customers as soon as possible. We are thankful for all Intelsat has done to help return our customers to service."

"Intelsat has a 40-year tradition of using satellites to bridge the global digital divide; that's why helping to restore high-speed Internet service to StarBand subscribers was so important," said Ramu Potarazu, Chief Operating Officer of Intelsat.

"Because we've been in the satellite fleet management business for so long, our engineers have an unparalleled understanding of what it takes to restore service on satellites that others simply might not have been able to fix."

Immediately after the service interruption on Sunday, StarBand started the process of re-pointing customers with mission-critical service needs to its other satellite. StarBand also provided free dial-up Internet access to all customers requiring it.

StarBand customers and dealers were updated several times each day via voice messages, e-mail and through the StarBand web sites. Customer losses as a result of the brief service outage have been minimal.

INTERNET SPACE

Amerada Hess Selects Hughes Direcway for Broadband To C-Stores

Germantown MD (SPX) Nov 17, 2004
Hughes Network Systems announced November 17 that it has entered into a three-year contract with Amerada Hess Corporation to upgrade its existing HNS satellite network to a Direcway broadband satellite solution. Direcway will enable Amerada Hess to:

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