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Dell opens major call center in Philippines
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  • MANILA, Feb 14 (AFP) Feb 14, 2006
    Dell, the world's largest producer of personal computers, said Tuesday it has begun operations at its call center in the Philippines.

    The call center, which provides customer and technical support to Dell computer users abroad, received its first inquiry from the United States on Monday when its initial 167 employees started work in a suburb of the Philippine capital, a Dell statement said.

    Dell plans to increase its staff to 700 shortly, it added.

    The company said it chose the Philippines for the center "primarily because of the strong language and communications skills of its workforce and a robust telecommunications infrastructure."

    The Philippines, with a large, educated, English-speaking population, has emerged as a major location for call centers and business process outsourcing with this sector generating estimated revenues of 1.12 billion dollars last year.




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